Privacy policy

Effective 25 May 2018

At Goodfellow Communications Limited (“Goodfellow Communications”), we are committed to protecting and respecting your privacy.

This Policy sets out what we do with your information and what we do to keep it secure.  It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. This Policy also applies to you if you use our services in person, over the phone, online, or if you interact with us on social media. If you do not agree with this policy, do not access or use our services or interact with any other aspect of our business.

Any questions regarding this Policy and our privacy practices should be sent by email to info@goodfellowcommunications.com. Alternatively, you can telephone 0203 633 2077.

Who are we?

We are Goodfellow Communications, an expert, award-winning consultancy specialising in architectural PR and communications. Goodfellow Communications is a registered Limited Company – company number 07021979, whose registered office is at Fifteen Rosehill, Montgomery Way, Rosehill Estate, Carlisle, Cumbria CA1 2RW. The company’s trading address is 218A High Street, Epping, Essex CM16 4AQ.

How do we collect information from you?

We obtain information about you when:

• you email us, for example, when you contact us about our services
• you disclose information on the telephone or in person
• you register to receive our newsletter
• you use our website
• when you give us your business card

What information we collect about you?

We may hold:

• information that you provide to us such as your name, address, date of birth, telephone numbers and email addresses
• information about when and how you use our website
• details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication.
• information from other sources such as social media providers as well as information that is publicly available

Lawful basis on which we process data

Any information which we process fulfils one of the following requirements:

• Consent: the individual has given clear consent for us to process their personal data for a specific purpose.
• Contract: the processing is necessary for a contract we have with the individual, or because they have asked us to take specific steps before entering into a contract.
• Legal obligation: the processing is necessary to comply with the law.
• Vital interests: the processing is necessary to protect someone’s life.
• Public task: the processing is necessary to perform a task in the public interest.
• Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party.

How is your information used?

We may use your information to:

• carry out our obligations arising from any contracts entered into by you and us
• deal with entries into an awards programme or competition
• seek your views or comments on the services we provide
• notify you of changes to our services
• send you communications which you have requested and that may be of interest to you
• notify you about any changes to our website, including improvements, and service or product changes that may affect our website
• consider employing you if you have submitted an application for employment to us

Who has access to your information?

• We will not sell or rent your information to third parties.
• We will not share your information with third parties for marketing purposes.
• We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we will take steps with the aim of ensuring that your privacy rights continue to be protected.
• We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation.
• We may transfer your personal information to a third party if we’re under a duty to disclose or share it in order to comply with any legal obligation. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How long do we keep your personal data?

• We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us
• We are legally required to hold some types of information to fulfil our statutory obligations

How you can access and update your information

If you have given us consent to contact you, you can withdraw your consent or change your communications preferences at any time. If you want to correct or change any information we hold about you, obtain a copy of the information we hold about you, or have it removed altogether, please let us know.

If this does not resolve any complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

How we store and secure information we collect

Security precautions are in place to protect the loss, misuse or alteration of your information. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of cookies

We may use cookies on our website for the purpose of monitoring your activity in order to improve the website and the services available to you. If you don’t want us to use cookies when you use our website, you will need to change your Internet browser settings so that your browser does not accept them.

Links to other websites

Our website may contain links to websites run by other organisations. This Policy applies only to our website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Details of transfers to third countries and safeguards

We may transfer your information to processors outside the European Economic Area (EEA). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

When you give us information about another person, you confirm that they have appointed you to act for them and agreed to transfer their information abroad.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.